Last updated August 2026
Quotes are given by telephone and are based on what you tell us about the job: the headcount, the duration, the unit mix and the site. A quote holds for the order as described. If the job changes materially — more units, a longer rental, a different site — the price is re-quoted before anything moves.
A booking is confirmed when we agree the delivery window with you on the call.
We deliver to an agreed window and place the units at a spot that is safe, reachable by our vehicle and suitable for servicing. Where you have specified a placement we cannot safely reach, we will place at the nearest workable point and tell you.
Site access is the customer's responsibility. That includes gates being open or a code being supplied, vehicles not blocking the placement, and the approach being passable for a delivery vehicle. A delivery that cannot be completed because access was not available may be re-charged.
Every rental includes scheduled servicing at the frequency agreed when you book: the waste tank is pumped, the interior sanitized and the consumables restocked. Units must be accessible on the service day. Additional visits can be arranged at any point during the rental.
The units remain our property throughout. They are for their intended purpose only. Please do not move, modify, or dispose of anything other than ordinary waste and the supplied paper into them. Damage beyond fair wear, and the cost of clearing improperly disposed material, is chargeable.
We collect on the agreed date. The unit needs to be reachable and not blocked in. Payment terms are agreed at the time of booking.
We are responsible for supplying units in a clean and serviceable condition and for servicing them as agreed. We are not responsible for the suitability of a placement you have directed us to, or for ground conditions on a site we did not prepare.
Any question about these terms: call (916) 975-7278 during opening hours.
Call (916) 975-7278 and ask. We would rather explain it than have you guess.
